A booking date and time is confirmed when the deposit has been paid through EventsTec. The initial deposit is 50% of the total amount of the booking. The remaining balance needs to be paid in full 5 days prior to the event.
We are aware that your plans can change from time to time. Cancellations must be made in writing or e-mail. We will try where possible to help reschedule as needed but if an event does need to be cancelled the following refund schedule is provided:
4 weeks or more prior to the event then 100% refund of payment received.
Within 4-2 weeks prior to the event then 50% refund of payment received.
Less than 2 weeks prior to the event then 0% refund of payment received but can be exchanged or rebooked within the next 12 months
Payment can be made cash, cheque, bank transfer or deposit machine.
Any cheques returned not cleared by our bankers will be subject to a 500.00 AED charge.
Unforeseen Circumstances & Liability
We do absolutely everything within our power to ensure we arrive on time and deliver a memorable experience for you and your guests. There are occasionally issues beyond our control that get in the way of that mission. We very rarely cancel, alter, or delay any booking unless forced to do so by circumstances beyond our control, such as serious illness, severe weather or any other circumstances which would subject GameVan or any of its employees or any of its participants to danger. We will communicate such issues as soon as possible and offer alternatives as quickly as possible. In the event of traffic or other such uncontrollable circumstances preventing us from being able to fulfill our mission our liability shall be limited to a refund of any monies paid in relation to the contracted event or a pro rata reduction in the party hire fee in the event of delayed start. No further compensation will be paid irrespective of any loss of earnings. Depending on the situation we will also offer to exchange the booking to another date