Frequently Asked Questions (FAQ)
1- How do I search and find a vendor?
It’s easy, scroll down or just click on “Start Planning” it will take you to the categories section. We have categorized our partners based on the types of products & services they sell. Click on any of the categories showing and you will find all our related partners by category listed there. You can also click on the Search Icon and type the name of the seller you are looking for or Just type what you're interested in finding into the search box on our website.
2- How do I plan my next events through EventsTec?
It’s so easy, first find our partners’ products and services you want to buy, check their full information, prices, availability, reviews if available. If you like any of their products or services, just add the items to your shopping cart and proceed to the checkout. Each seller represents one shopping cart, so if you buy multiple items from the same or different sellers, you can pay with one invoice.
3- How to cancel the booking?
Cancelling an order and refund the price you have paid will be subject to the seller's approval. If a paid order is cancelled and refund was approved by the seller, we will automatically process a refund to your account. Please read the seller’s Terms & Conditions, Cancellation and Refund Policies carefully before making a booking. Please note that the online payment processing fee is nonrefundable.
4- What if I want to have an addition/ Add-on to a booking I made after making the payment?
We have made it easy for you as a customer to do selections and add-ons through the website by including all the necessary information you need and the tools to do so and save your time. When booking and paying for a seller services directly on EventsTec website and after receiving the confirmation, the vendor will call you shortly thereafter via phone or email. Then and if you want to add more services you can ask them directly to do so. If there are any additional charges for the additional services or changes you have made, you will pay them directly to the seller.
5- How can I avail the promo code discount?
Just enter the discount code you have at the checkout.
6- How can I ensure the order reaches on time, who do I follow up with?
We have legal agreements with our partners that if any order placed by our customer, and was accepted and confirmed, the partner undertakes to comply with all the terms and conditions contained in the order. EventsTec, will make every effort to make sure that your order will be delivered on time and as requested.
7- Can I book my kid’s birthday one day in advance?
We have provided our partners with a built-in business calendar in order to share their availability with our customers, which days and times the partners’ products and services are booked or available, and open time slots in an easy-to-read format. The information on the calendar must be complete and accurate and in accordance with the EventsTec Terms & Conditions. therefore, you can book any day and time showing available on the vendor’s calendar.
8- Is payment secure?
Our payment system is extremely secure. All payments on the checkout page are processed through secure SSL connections to encrypt credit card numbers and customer account information. We use 3-D Secure which recreates the high level of security of a physical payment environment by requesting payment authentication. Every step of the payment process is safe and secure for everyone involved. Our payment gateway provider is one of the largest local banks in the UAE.
9- Do you charge additional fees other than the vendors’ regular prices?
EventsTec doesn’t charge its customers any fees using the website and all the products and services are priced by our partners themselves exactly the same as they are at the sellers’ retail.
10- Do you offer incentives or discounts?
Yes, we do. We offer promotional discounts from time to time, separately or jointly with our partners, this can include reduced prices, incentive percentage or free gifts.